Account deletion request
ISP Billing & Management allows tenant/business users to create an account. If you want your app account and associated data deleted, please send a deletion request to our support team.
How to Request Account Deletion
- Email us from your registered business/admin email or phone-linked contact.
- Use the subject line: Delete my ISP Billing account.
- Include your business name, registered phone number, login user ID, and a short confirmation that you want the account deleted.
Data Deleted
After verification, we will delete or anonymize account data associated with the tenant/business account, including:
- Business account details and login access.
- Customer records, billing records, receipts, statements, balances, package data, GST details, and notes.
- Employee records, attendance/payroll/ledger data, assigned collection data, and role permissions.
- Ground alert records, support tickets, community/support messages, and uploaded images where technically available.
- Backup settings and generated backup files stored by the app, where available.
Data We May Retain
Some data may be retained for a limited period when required for legal, tax, security, fraud prevention, dispute resolution, backup recovery, or regulatory reasons. Retained data is kept only for the necessary purpose and is not used to provide active app access after the account is deleted.
Processing Time
We aim to process verified deletion requests within 30 days. If additional verification is needed, we may contact you before completing deletion.
Delete Only Specific Data
If you do not want to delete the full account but want certain customer, employee, support, or billing data removed, email the same support address and clearly mention what data you want deleted.
Contact
Email: support@billingisp.in
App: ISP Billing & Management
Website: https://app.billingisp.in/
Related: Privacy Policy